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2211 NW Military HWY Suite 118 San Antonio 78213
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Policies and Terms

Policies and Terms

Electra Lamp Shop, Inc. does business as Compton's Lamps & Shades. We, meaning our corporation, operate a retail brick-and-mortar store in San Antonio, Texas. All references to our "store" below are references to the brick-and-mortar store.

Applicability of Terms and Conditions

Please review this information, including all the terms and conditions, before completing your order. By purchasing any item, or by placing an order to purchase any item, you expressly accept and agree to be bound by all of the policies, terms, and conditions disclosed on this website. We believe these policies, terms, and conditions are reasonable, but we ask that you read them carefully before you enter into any transaction with our store.

Dispute Resolution: Jurisdiction, Venue, Waivers, Consent

Occasionally one of our suppliers makes a mistake—or we make a mistake—that inconveniences a customer. We try hard to prevent mistakes, and we do all we can to rectify those that happen. However, should you decide to resolve any dispute with us in a court of law or equity, you expressly agree to bring any suit, action, or proceeding solely in a state district court in Bexar County, Texas. To reiterate, by your purchase you agree that for any controversy arising from your purchase or return of any item or items from our store, you understand and agree to the following:
  • to be subject to personal jurisdiction and venue in state district court in Bexar County, Texas;
  • to waive any right to remove the suit, action, or proceeding, or any portion thereof, to federal court;
  • to waive any right of special appearance or any other motion to avoid personal jurisdiction in a state district court in Bexar County, Texas;
  • to waive any right to transfer venue outside of Bexar County, Texas; and
  • to consent to a motion to stay and abate any suit, action, or proceeding filed outside of a district court in Bexar County, Texas in any dispute resulting from your purchase or return and agree to pay our attorney’s fees to defend against any suit, action, or proceeding you bring in any jurisdiction other than state district court in Bexar County, Texas.

Free Shipping Only for Items You Keep

Some orders may include "free shipping." That means you will normally not have to pay for the items in that order to be shipped to you. However, if you return one or more items that were part of a free shipping order, you must pay the cost to ship the item to our store, and we will reduce any refund amount you may receive by the shipping and handling costs we incurred to deliver the items to you.

Privacy Policy

We respect the privacy of our customers and we have instituted policies to insure your personal information is handled in a safe and responsible manner. Any information collected by us from you is for the sole purpose of providing you requested information, for the completion of sales transactions, or to inform customers of pending sales. We do not share or sell our customer’s information.

Return of Items Purchased at Our Store

You have 14 calendar days to return a purchase from our store. When you return or exchange a purchase made at our store, please bring with you the following items:
  • your sales receipt,
  • the item to return or exchange, and
  • if your purchase was made with a credit or debit card, the card used for the purchase.

Items We Ship to You

Inspect Your Order Immediately!

If you are present when the carrier delivers the item, please ask the driver to note and report any damage you see on the boxes or packaging. THIS IS VERY IMPORTANT! If the packaging is visibly damaged, please ask the driver to stay for just a moment, unpack the item to see if it is broken or damaged, and if so, ask the driver to report the damage to a supervisor.

If you are not present when the carrier delivers the item, please open and inspect your order for concealed damage or defects immediately upon receipt.  Your item may be a gift for a much later date, but you must open and inspect your items now.  If your item was damaged during transit, please call the carrier (e.g., FedEx, UPS) immediately and report the damage. Further, you must report all defects and damage to us, and we must receive your written report (on our form) by e-mail or fax within two calendar days of the delivery date.  Our e-mail address is [email protected] and our fax number is 210-479-8026.

Damaged or Defective Items

Please read the paragraphs on Returning an Item We Shipped to You

Do Not Remove Protective Wrap on Lamp Shades

Do not remove the protective plastic wrap from your lamp shades until you are sure you are keeping the lamp shades. Customers returning lamp shades without the shade's protective plastic wrap in place, or shades that have been unwrapped and re-wrapped, will be assessed a 25% restocking fee for each such shade. After you are sure you want to keep the lamp shades, please remove the plastic protective wrap before using the lamp.

Returning an Item We Shipped to You

We hope you will enjoy your purchase, but if you decide to return an item, you may do so subject to the following conditions.
  1. Delivery Date. In these policies, the delivery date means the date the carrier shows it delivered the item to you or the date you actually received the item, whichever is earlier.
    • Non-returnable items.  A non-returnable item is one for which we will not refund the purchase price even if the item is returned to our store.  Not all items may be returned for a refund. Some items may not be returned for a refund because they were sold on a final sale basis; other items may be non-returnable items for any of the reasons listed in these policies.  Items that are missing. 
    • Examples of non-returnable items. Clearance items, close-out items, special order items, lamp parts, and mirrors are non-returnable items.  
    • Degraded items. If your purchase an item from us, we ship it to you, it arrives undamaged, and then the item is degraded, meaning it is damaged, used, or installed in any way, the item is not returnable. To be a returnable item, the item must not have been used, installed, or damaged in any way. For example (for illustration and not for limitation), items that have been scratched, gouged, cracked, chipped, broken, or that have water spots, food stains, pet fur, tobacco smoke, or other contaminants in, on, or around them are non-returnable items. Items that are returned with missing parts or components are degraded items. Lamp shades that have had their plastic wrapping removed may be, at our sole discretion, considered degraded items and thus become non-returnable items. To reiterate, degraded items are non-returnable items; we will not refund the purchase price even if you return the item to our store.
    • Untimely notice items. If an item is damaged or defective, we must receive, by e-mail or fax, your written report (using our form) of any defect or damage within two days of the delivery date. If you fail to timely notify us, the item becomes a non-returnable item. Further, if we do not receive the returned item within thirty days of the delivery date, the item is a non-returnable item.
  2. Returnable items. Subject to the other limitations in these policies, the following items are returnable items. Returnable items must be returned in their original packaging with all parts, bulbs, tools, manuals, accessories, etc. If an item is degraded as described above but we, at our sole discretion, determine that we may be able to resell it, we may at our sole discretion accept the returned item but reduce any refund by a minimum 25% restock fee. 
    • Stock items. Subject to the other terms, conditions, and limitations in these policies, items we ship from our stock or directly from the manufacturer are returnable items.
    • Defective items. If an item has a gross manufacturing defect, it is a returnable item if we receive, by e-mail or fax, your written report (using our form) of the gross defect within two calendar days of the delivery date. Please note that variations in color, finish, and texture are common in goods with hand finishes or hand-made components. These variations contribute to the hand-made character of the item; they are not gross defects, and they do not make the item defective.
    • Damaged items. If an item is damaged in transit to you, please call the carrier to report the damage immediately. If the item was damaged during transit or by the manufacturer before or during the packing process, it is a returnable item if we receive, by e-mail or fax, your written report of the damage (using our form) within two calendar days of the delivery date.
  3. Subsequent degradation. If a stock item arrives damaged or with a gross manufacturing defect, but then sustains additional damage, use, or installation whether by act or neglect, the item becomes a degraded item as described in these policies, and is then, notwithstanding any other provision of these policies, a non-returnable item.
  4. Return Authorization. To return a returnable item, you must request and receive a Return Merchandise Authorization (RMA) number from us. You request an RMA number by completing our form and sending it to us by e-mail or fax. If you return a returnable item without an RMA number, we may, at our sole discretion, either refuse the returned item or accept the item but reduce the refunded amount by up to 100% of the purchase price.
  5. Return Shipping. You must pay the cost to ship the returnable item to us and we must receive the item within 30 calendar days of the delivery date. We accept no responsibility for any damage that may occur in transit.
Refund Amount. If you comply with the requirements for returning a returnable item, your refund amount will be the sum of the price you paid plus the then-applicable sales tax less the sum of the cost of shipping, the cost of handling, any restock fee, any drop ship charge, and any cost to ship the item to you—even if you received the item on an order that was processed as "free shipping."

Waiver

We may choose to waive one or more of the requirements that apply to you in these policies because it seems to us like the right thing to do. But just because we waive one provision does not mean we waive any or all other provisions. To reiterate, if we waive one or more provisions in these policies as pertaining to an individual item, all other provisions of these policies, including the provisions that were waived for an individual item, are still applicable to all other items except for those provisions expressly waived for a specific instance with a specific item.

Warranty

We warrant the items we sell to be free of gross defects in materials and workmanship. Thus, we will, at our sole discretion, repair or replace your item if it has one or more gross defects in materials or workmanship and you report any defect to us within 30 days of the delivery date. Please note that variations in color, finish, and texture are common in goods with hand finishes or hand-made components. These variations contribute to the hand-made character of the item, are not considered gross defects, and do not make the item defective. In addition to our 30 day warranty, most items also have a one year (from date of original purchase) manufacturer's warranty which may also apply. We honor all applicable manufacturers' warranties and will assist you in obtaining warranty support from the manufacturer. Neither our 30 day warranty nor the manufacturer's warranty covers repair or replacement of items that are damaged after the delivery date whether caused by any act or neglect.

To the maximum extent allowed by law, WE DISCLAIM ANY WARRANTY FOR FITNESS FOR A PARTICULAR PURPOSE. You must ensure that any item you purchase from us will be fit for the purpose or purposes you wish it to accomplish. We have some experience in retail sales, but we are not laboratory testing engineers. We cannot and do not guarantee or warrant that any item we sell will safely accomplish every purpose any person may imagine. If you have specific questions about the suitability of an item for a particular purpose, we recommend you contact an architect, electrical engineer, mechanical engineer, or other trained professional to discuss your concerns.