Stop in today to light up your home and your life!
2211 NW Military HWY Suite 118 San Antonio 78213
Get Directions

FAQs

Do you accept credit cards?
Yes. American Express, Discover, Mastercard, Visa. 

Why do you ask for my e-mail address
E-mail is an efficient way for us to communicate with you. We do not sell or share your e-mail address.

Do you have a printed catalog?
No, we do not. Our inventory is constantly changing. We add new items and remove discontinued regularly, so we do not publish a catalog.

Do you ship internationally or to Alaska, Hawaii, or Puerto Rico?
No, we ship only to the continental United States. 

Do I have to pay sales tax?
The State of Texas requires us to add sales tax to any purchase made in or shipped to a Texas address. If we ship a purchase to an address outside of Texas, unless the destination state requires us to collect sales tax, we do not apply sales tax.

Do you offer any warranty?
Yes. We will, at our sole discretion, repair or replace your item if it has defects in materials or workmanship and you report those to us within 14 days of the delivery date. Further, many items also have a one year (from date of original purchase) manufacturer’s warranty which may also apply. Neither our warranty nor the manufacturer’s warranty covers repair or replacement of items that are damaged after the delivery date whether caused by any act or neglect. Please see our Policies page for terms and conditions of our warranty policy.

Can I get my order quickly?
Usually, yes. Expedited delivery may be available for some items, though additional costs will apply. Please call us at 210-479-7100 for more information.

What is your returns policy?
You may return some items for a partial or full refund of the purchase price if you follow our returns policies. Please see our Policies page for important terms and conditions regarding returns.

Can I change or cancel my order before it ships?
Yes, but your refund amount may be reduced by any applicable shipping and handling charges and restock fees if we are not able to intercept your order before it ships. Please see our Policies page for specific terms and conditions.

Can I change or cancel my order after it ships?
Yes, but your refund amount will be reduced by any applicable shipping and handling charges and restock fees. Please see our Policies page for specific terms and conditions.

If I don't like an item, can I return it?
It depends. Please see our Policies page for specific terms and conditions.

Who pays for shipping if I return an item?
It depends. Please see our Policies page for specific terms and conditions.

I returned an item you shipped me on a free shipping order. Why did you deduct a drop ship charge and the shipping cost (for shipping the item to me) from my refund amount?
We offer “free shipping” for orders on which you keep all the items on the order. If you choose to return any items, you must pay our costs to ship the items to you. We can keep our prices lower by recovering costs from those that actually incur them rather than spreading the costs across all our customers.  Please see our Policies page for applicable terms and conditions, and for additional information. 

How long will it take to get my refund?
If you have complied with the returns policies, we generally credit your account with the refund amount within two business days of when we receive the returnable items.

Do you ship to post office box addresses?
Not unless the order can ship by United States Postal Service. For all other items, you must have a physical address for delivery.

Do you ship to international destinations?
Not directly. We will be glad to ship to a freight forwarding company of your choice in the United States, but you will have to arrange for further shipment to your destination.

My lamp shades are wrapped in plastic. Can I still send them back if I unwrap them?
Maybe. We ask you to not unwrap the shades unless you are sure you want to keep them. The plastic wrap helps protect the shades from dust, dirt, pet fur, smoke, overspray, and other contaminants that may be present in some homes. If you unwrap the shades, they may become non-returnable items. Please see our Policies page for specific terms and conditions.

How do I pack an item I want to return?
Please repack the item in its original packaging and put all the parts, bulbs, tools, accessories, manuals, etc. back in the box. If the original packaging was destroyed or is not reusable, please package the item securely so that it is not damaged in return transit. You are responsible for any damage that occurs in transit back to us if the item was not properly packaged. If you wish, you may personally return the item to our store. Otherwise, please ship the item back to us using a carrier that offers insurance and package tracking such as UPS or FedEx. Please see our Policies page for specific terms and conditions.

For more information about lamps and lamp repairs, call Compton's Lamps & Shades at 210-479-7100 today.